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Showing posts with the label SystemsThinking

Post 5 – From Direct Control to Trust: The First Scaling Shock

  Scaling from three project managers to ten changes everything. Suddenly, you can’t attend every meeting. You have more than one or two OEMs to serve, often across several different programs, some legacy, some the next production production, some at the POC stage. You don’t see every email. You start hearing about problems second-hand, and that is deeply uncomfortable. Up to this point, visibility was total. You knew the customer mood. You knew the weak spots. You knew when something felt off before it showed up in a report. Scaling breaks that illusion immediately. Many people fail at this stage because they cling to control. They jump back into details, override decisions, and reinsert themselves into conversations that no longer require them. The message sent is rarely intentional, but it is received clearly: trust is conditional. The outcome is predictable. The team stops owning outcomes. Decisions are delayed. Escalations increase. People start managing upward instead of m...

Post 4 - Leading a Small PM Team: Three People, One Customer, Total Exposure

Managing a team of three project managers working with a single customer, like Audi, sounds simple. It isn’t. In many ways, it is one of the most exposed positions a PM can have. When the team is small, there is nowhere to hide. Every PM is visible. Every weakness is amplified. Every success or failure reflects directly on how the team is run. There are no buffers, no layers, and no place to dilute accountability. At this stage, the work is hands-on by necessity. Details are reviewed. Customer meetings are attended. Coaching happens in real time. The goal is not scale yet, it is craftsmanship. You are building a shared language: how to escalate, how to report, how to say no without damaging trust. The biggest challenge here is alignment. Three PMs can easily become three different voices to the same customer. That is unacceptable. Consistency matters more than creativity. The team must sound like one voice, even when individual styles differ. This exposure becomes even sharper when...